In some countries (especially the UK) it is normal for customers to complain about poor service.
Below are a list of common reasons for people to complain.
Match the complaints in the grid below with these people who you can complain to.
Waiter / Cabin Crew / Reception Desk / Customer Complaints Department /
Instructor / Local Government Official / Local or national newspapers
Person to complain to
Reason for making a complaint
Your room is very noisy.
There is a scratch on a new appliance you bought.
Airplane food tastes bad.
Restaurant food is cold.
A factory near your house makes a lot of pollution.
An order is one day late arriving.
There is a dead mouse inside a packet of crisps (chips).
Your English class is boring one day.
Your new camera takes bad pictures.
A new shirt changed colour when you washed it.
In the right-hand column, put a tick (√ ) for the problems that you will complain about if this happens to you.
Then dicuss your ideas with another class member.
If your ideas are different, ask....
Why do you complain when airplane food tastes bad?
Because I must pay a lot of money for the flight so I want good food.
Why don't you complain when airplane food tastes bad?
Because the cabin crew have a difficult job and I don't want to make problems.